Understanding Our Custom Footwear Return Policy

All footwear sales are final. Non refundable/ No Exchanges/ No Returns 

Each pair is custom made to each order. Once production and painting has begun, we cannot process any refund request. 

Customer has up to 24hrs after purchase is made to cancel the order on any footwear products. 

If there is any defect with any item received, please email us your customer information and a photo of the defect to discuss whether it may need to be sent back and adjusted. 

If you have any Questions, Comments, or Concerns please contact us at Jkicks915@gmail.com 

 

 

Eligibility for Returns

 

 

Our custom footwear return policy is designed to ensure customer satisfaction while managing the unique nature of personalized products. Returns are typically eligible if the product is defective, damaged during shipping, or significantly different from your order specifications. Due to the custom nature, returns for fit or style preferences are limited. We recommend reviewing your order details carefully before purchase. If your custom shoes qualify for return, please contact our customer service promptly to initiate the process and ensure a smooth and efficient resolution.

 

 

Return Process and Requirements

 

 

To follow our custom footwear return policy efficiently, customers must submit a return request within a specified timeframe, usually within 14 days after delivery. The shoes must be unused and in their original packaging to qualify for a return. We require proof of purchase and detailed descriptions or photos highlighting any defects or issues. Returns not meeting these criteria may be refused. Following these steps helps us process your return quickly and ensures that your refund or replacement is handled properly.

 

 

Refunds, Exchanges, and Shipping Costs

 

 

Our custom footwear return policy clearly outlines the terms regarding refunds and exchanges. Refunds are issued once the returned shoes pass our inspection confirming the defect or issue. Exchanges for the same style or design are possible but depend on product availability. Shipping costs for returns caused by defects or errors on our side are covered by us; however, customer-initiated returns for other reasons may be subject to return shipping fees. This transparent approach ensures fairness and clarity throughout your return experience.